Are you cruelty free?

All our fragrances are 100% cruelty free. 

Are you products tested on animals?

None of our products are tested on animals, anywhere in the world. 

Are your fragrances gender neutral?

We consider all our fragrances to be gender neutral, though if you find that some have more masculine or feminine qualities feel free to make purchases accordingly. Because plants do not have gender, we believe that fragrances should be gender free as well. 

Are your fragrances safe on skin?

All of our fragrances are created by professional perfumers who follow the stringent rules set by the International Fragrance Association (IFRA). IFRA regulates the fragrance and cosmetic industries by investigating individual ingredients and ensuring that they are suited for use in these products (IFRA Standards – 49th Amendment, 2020). 

Are your fragrances long lasting?

All our fragrances have concentrations of at least 20% fragrance oil. They are tested in very hot and humid weather, and last well under these conditions. However, numerous factors are involved in fragrance longevity, including skin acidity and moisture, whether the fragrance is being worn on clothing, and how much has been applied. Because of this, we cannot definitively tell you how long each perfume will last for you, but we can say that some are more ephemeral than others due to their compositions. 

Are your fragrances natural?

While our fragrances are not 100% natural, we utilise significantly higher quantities of natural essences than is typical in the fragrance industry. The higher the concentration of natural ingredients, the more risk of negative reactions, because natural essences change year-by-year based on factors such as growing conditions and weather. However, all of our fragrances are IFRA compliant, and therefore very safe. 

Where are your fragrances made?

We create our perfume oil blends in Australia using both Australian and global essences. The mixing, dilution and bottling process all happens right here in Australia.

How should I store perfume?

To keep your perfumes smelling great, store them in a cool, dark place such as a cupboard or wardrobe. If you would like to have them out on display instead, ensure that they are at least away from direct sunlight, and are not in a bathroom (light and heat are both very damaging to perfumes). Though storing in a cupboard will increase their life more, somewhere like a bedroom shelf is still a reasonable middle ground between aesthetic appeal and proper storage. 

How do I know if my order has been received?

After placing an order, you should receive a confirmation email at the address you gave us during checkout.  

Can I modify my order after it has been validated?

If you need to modify your order, please contact us as soon as possible. However, if your order has already been shipped, we cannot modify it and you will have to place a separate order for any additional items. 

Can I cancel my order?

As with modifying an order, please contact us as soon as possible if you would like us to cancel your order. If it has already been shipped, though, we cannot cancel it, and you will have to return it.

I received a damaged product/incomplete order. What should I do?

If anything is wrong with your order, please contact us and we will assist you promptly. 

How do I track my order?

Once your order has been posted, you will receive a confirmation email with tracking details. 

What should I do if my tracking number doesn’t work?

If your tracking number doesn't work, please contact us and we will be happy to help you. 

How do I get free shipping?

To be eligible for free shipping, simply opt for Standard Shipping in the checkout menu.

What countries do you deliver to?

At this stage, we currently deliver only to Australia.

Where do orders ship from?

All orders placed on our site ship from Sydney.

What are your costs and delivery times?

Delivery costs and times are calculated at the checkout, and depend on where your shipping address is. 

How do I track my order?

Once your order has been posted, you will receive an email with your tracking details. 

What do I do if my order is late or hasn’t been delivered?

If it has been more than 14 days since you ordered, feel free to contact us. 

As perfume formulas cannot be copyrighted, most brands choose to keep their exact lists of ingredients to themselves to prevent others from copying their formulas. This is in line with international regulations on perfumery.

However, in cases where an ingredient may cause an allergic reaction in some people (like with peanuts in food products), it needs to be listed. All ingredients that don't fall into this category are included under the umbrella term 'Parfum (fragrance)' in ingredients lists. This includes almost all of the natural ingredients we use in our perfumes, which is why you don't see (for example) 'Australian sandalwood oil' in our ingredients lists, despite the fact that it is in our perfumes.

All non-scented ingredients are also listed, such as those which help to prevent damage from sunlight.

OUD LEVANT

Alcohol Denat. (Ethanol), Aqua, Parfum (Fragrance), Tetramethyl Acetyloctahydronaphthalenes, Vanillin, Hexamethylindanopyran, Juniperus Virginiana Oil, PPG-20 Methyl Glucose Ether, Butylated Hydroxytouline, Alpha-Isomethyl Ionone, Acetyl Cedrene, Cedrus Atlantica Oil/Extract, Coumarin, Isoeugenol, Pinene, Benzyl Benzoate, Beta-Caryophyllene, Citronellol, Terpineol.

PARISA MARJAN

Alcohol Denat. (Ethanol), Aqua, Parfum (Fragrance), Coumarin, PPG-20 Methyl Glucose Ether, Butylated Hydroxytouline, Vanillin, Pogostemon Cablin Oil, Benzyl Benzoate, Hexamethylindanopyran, Eugenol, Beta-Caryophyllene, Linalool, Rose Ketones

Can I return or exchange a perfume purchased on the Haus Of Ariya website?

We want you to feel confident in your purchase, which is why every full-sized fragrance includes a complimentary sample vial of the same scent. This allows you to experience your fragrance before unsealing the full bottle.

Use the sample vial first. If the scent isn’t for you, you may return the unopened, unused, full-sized bottle within 14 days of receiving your order for a refund.

Kindly refer to our Returns Policy for complete details.

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If your question was not answered above, feel free to contact us.