Privacy policy

Updated November 2025

We know that you care how information about you is used and shared, and we appreciate your trust.

This Privacy Policy describes how Haus Of Ariya (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.hausofariya.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully and contact us if you have any questions—our contact details can be found on our Contact Page.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Collection Of Personal Information

Personal Information: The types of personal information we collect will depend on the purpose(s) for which we are collecting it. For example, we may ask for:

• Name;

• Contact details including email address, address and telephone number;

• Date of birth;

• Demographic information such as postcode;

• Billing details and payment method (note: we do not store credit card information; payments are securely processed by third-party providers);
  Preferences and opinions; and

• Any other information requested on this website or otherwise requested by us or provided by you.
  
  

Non-identifiable information: When you visit our website, we automatically record non-identifiable data that your browser sends. This may include:

• Your computer’s IP address;

• Browser type;

• Webpage you were visiting before you came to our website;

• The pages within www.hausofariya.com you visit;

• The time spent on those pages, items and information searched on our website, access times, dates and other statistics.

This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

How We Collect Your Information

We may collect your information in a number of ways, including:

1. Directly from you, including but not limited to when you:

• Browse our website;

• Save an item;

• Register on our website;

• Make a purchase from us;

• Contact our Customer Care team, either about an order or for any other reason;

• Interact with us on our social media; or
  Have a conversation with our team members.
  
  

2. From third parties, such as our related entities, business, or commercial partners.

How We Use Your Information

We may use the information for purposes including:

• To create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices, or receipts;

• To communicate with you about products, services, competitions, special offers, and events which might interest you;

• To perform research and analysis;

• For market research and business development, including website development and gauging website traffic and trends;

• To deliver personalised site content to you;

• For marketing including direct marketing (you can opt out anytime);

• To run competitions or offer additional benefits to you; and

• To comply with laws or regulations or to comply with any directions given by regulators or authorities.

SMS Marketing and Abandoned Cart Notifications

With your consent, we may send you text messages (SMS) about our store, new products, exclusive offers, and other updates, including checkout or cart reminders.

How We Collect This Information:

Haus of Ariya’s website uses cookies and similar tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS or email.

How You Can Opt Out:

You can unsubscribe from SMS communications at any time by replying STOP to our messages or following the opt-out instructions provided in each message.

Disclosure Of Personal Information To Third Parties

We may disclose your personal information to:

• Assist us in providing products and services you have requested, such as delivery service providers;

• Credit reporting agencies and courts, tribunals, and regulatory authorities where customers fail to pay for goods or services provided by us;

• Courts, tribunals, regulatory authorities, and law enforcement offices as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; and

• Conduct market research and marketing strategy analysis, or deliver targeted advertisements to you.

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal and non-personal information contained in those databases, to the extent permitted by law. This information may be disclosed to a potential purchaser.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

How To Access Or Correct Your Personal Information

Under the Australian Privacy Act 1988, individuals have a right to access their complete records. You may ask us in writing to provide you with details of the personal information we hold about you. We will endeavour to process your request as soon as possible.

How To Make A Complaint About A Breach Of Privacy

If you have any questions, comments or complaints regarding our practices, or if you believe we have not adhered to this Privacy Policy, you can contact us at info@hausofariya.com.au.

You can find more information about privacy and the protection of your personal information on the website of the OAIC at https://www.oaic.gov.au.

Cookies

We use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track visitor behaviour patterns.

By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note that by disabling cookies, your experience may be affected.

There are four main types of cookies we use:

• Analytics cookies: measure and analyse how our customers use the website, to improve functionality and your shopping experience.

• Customer preference cookies: remember your preferences (like your language or location) to personalise your experience.

• Targeting or advertising cookies: deliver marketing and advertising materials relevant to you.

• Cart reminder cookies: help us keep track of items you add to your cart, including when a cart has been abandoned, so that we may send you relevant reminders via email and/or SMS with your consent.

Changes to This Privacy Policy

This Privacy Policy may be amended from time to time in our sole discretion. Your continued use of our website following any amendments indicates that you accept those changes.

If you have any questions, feedback, or complaints please contact us at:

Email: info@hausofariya.com